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We are dedicated to
the use of our
knowledge, our
responsiveness and
our team spirit to
contribute to the
prosperity and success of our clients throughout the world |
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RVA is customer-focused and driven by a clear understanding that value, quality and reliability guide our decision-making. We perform our functions under the following guiding principles:
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Continuously challenge our priorities, policies, rules, procedures and business processes to ensure that we are providing efficient and effective services to our customers and our staff.
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Recognize and accept that change never ceases; that it provides us the opportunity to become responsive to customer needs. |
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Demonstrate accountability to those we serve by taking responsibility for our actions. |
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Support open communication at every level of our business processes.
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Encourage management and staff to demonstrate responsiveness and flexibility in servicing customer needs and solving customer problems |
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Provide meaningful information and education to all our clients in a timely manner. |
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Maintain public trust by being an ethical, sensitive, effective, and cost efficient organization. |
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